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Where are the downloaded media library files stored on disk?
Saved broadcasts can be found under the favorites overview at the top right of the window (this icon: ⭐️)
On your hard drive they are stored here.
On your hard drive they are stored here.
‣ In the Finder, choose "Go to"> "Go to Folder ..."
‣ Then type: ~/Library/Containers/de.livetv.mediathek-macos/Data/Documents/downloads/
In the next update, you can set the storage location 👍
How do I manage the Mediathek runtime packages?
You can expand TV Pro Mediathek with "My Mediathek" subscription packages to access the complete Mediathek library. We offer various Mediathek packages and running times.
Packages:
You want another package or another runtime? No problem - this is all in the: App Store Settings
To cancel:
All these products are handled through your AppStore account. There, you can find all running subscriptions under 'Subscriptions' and you can deactivate the automatic extension: Access it here
Further information on renewal
The processing takes place directly via your iTunes account and extends 24h before expiration automatically by the chosen runtime. You can switch the automatic extension up to 24h before an extension at any time in the AppStore in your account settings, ie. An unsubscription becomes effective at the end of the term.
My In-App purchase in Live TV is not active. What can I do?
If your In-App purchase hasn't been activated after the purchase, please follow these steps in the Live TV App on your Mac:
‣ Open Live TV on your Mac ‣ Choose "Live TV" > "Restore Purchases" from the top menu bar ‣ Enter your Apple ID and passwordYou will now see a confirmation about the restored purchases.
How can I use a single TV Pro Mediathek subscription on iPhone / iPad, Mac and Apple TV?
If you already have a TV Pro Mediathek package for a platform, then you can switch to TV Pro GOLD ALL-IN-1, which includes iPhone / iPad, Mac, and Apple TV. After changing to TV Pro GOLD ALL-IN-1, the remaining term of the existing platform package will be credited.
Note: Apple is in charge of the remaining term of the existing package, the credit will be paid separately about one day after purchase - it will not be charged immediately with the new package price).
Here's how you do it:
‣ Go to the AppStore settings: https://apple.co/2Th4vqI ‣ Choose your current TV Pro Media Kit ‣ Select the upgrade to TV Pro GOLD ALL-IN-1 ‣ In TV Pro Mediathek, select a TV Pro ID ‣ Then, choose "Restore Purchases" ‣ Log in to your other devices with the same TV Pro ID (for Mac, iPhone / iPad and Apple TV)Important is that you log in once where you bought the platform subscription - so if you currently have a package for iPhone / iPad, do the upgrade and then sign up on the iPhone with your TV Pro ID.
Note: Apple is in charge of the remaining term of the existing package, the credit will be paid separately about one day after purchase - it will not be charged immediately with the new package price).
Is the Mediathek HD option already included in the monthly or yearly membership on Mac?
The TV Pro Mediathek HD package is already included in the Mac Mediathek monthly or annual package.
With TV Pro GOLD ALL-IN-1, the Mediathek HD package is also already included.
Login failed - certificate expired
Recently, root certificates for "Let's Encrypt" expired. Apple has decided not to update root certificates for OS X versions older than macOS 10.12. This means that when apps or Safari on your Mac access websites using Let's Encrypt root certificates, they will not load correctly.
This can also cause problems when logging in to the app.
How to fix this issue- Open Safari, go to https://equinux.github.io and download the fix
- Open the profile in System Preferences and choose "Install"
- Re-launch the app and sign in again
My AppStore subscription is not recognized after automatic renewal?
Unfortunately, the AppStore is sometimes a bit temperamental after an automatic renewal, and the new subscription period does not always arrive correctly in the respective app.
To avoid problems, we always recommend logging in with the TV Pro ID. This allows our servers to retrieve your subscription status directly from Apple and communicate it to the app.
So please always log in with your TV Pro ID:
- Open the Live TV or TV Pro Mediathek on the Mac
- Tap "Login" in the Store
- Log in with your TV Pro ID
If it still doesn't work:
- Select the "Restore Purchases" option to reload your purchases in the AppStore
If there are still problems, you can also try a reinstallation from the AppStore - this will also retrieve the subscription status again.
For which platforms is TV Pro Mediathek available and how do I acquire corresponding subscriptions?
There is the TV Pro Mediathek for three platforms:
iOS (iPhone/iPad)
https://itunes.apple.com/de/app/tv-pro-mediathek/id1144852272?mt=8
macOS (Mac)
https://itunes.apple.com/de/app/tv-pro-mediathek/id1211345524?mt=12
tvOS (Apple TV)
https://itunes.apple.com/de/app/tv-pro-mediathek/id1062534147?mt=8
On all platforms, you can first test the apps. Each app runs independently, In-App purchases are made separately per platform.
Within a platform, you can transfer In-App purchases. If you buy on the iPhone, for example, the subscription also works on your own iPad! There is no restriction on the number of devices for your own devices.
For use on iPhone/iPad, Mac and Apple TV there is TV Pro GOLD ALL-IN-1.
How do I log in with my TV Pro ID?
The TV Pro ID is the central account for the TV Pro app family:
- TV Pro
- Live TV
- TV Pro Mediathek
- Secure purchases
- Transfer purchases
- Use features like Sync etc.
TV Pro
TV Pro for iPhone / iPad Settings > Account ("Not logged in") > Login ► Watch tutorial TV Pro Classic for iPhone / iPad Gear (Settings) > TV Pro Gold > Login TV Pro for Apple TV Menu > Settings > View packages > Log in with TV Pro IDLive TV
Live TV for iPhone / iPad Store > Login or create user account Live TV for Mac Live TV > Log in with TV Pro ID ... Live TV for Apple TV Menu > Store > Log in with TV Pro IDTV Pro Mediathek
TV Pro Mediathek (also for Kids Edition) for iPhone / iPad More > Settings > TV Pro ID > Login TV Pro Mediathek for Mac TV Pro Mediathek > Log in with TV Pro ID ... TV Pro Mediathek for Apple TV Menu > Settings > View packages > Log in with TV Pro ID
I have forgotten the password for my TV Pro ID
If you have forgotten your TV Pro password, please follow these steps:
‣ Visit TV Pro Login. ‣ Click on "Forgot password" there. ‣ Follow the further steps.► Watch tutorial
How can I view the terms of my subscriptions in my TV Pro ID?
You can save your current subscriptions from iTunes in your TV Pro ID. To view all saved subscriptions and terms, please log in:
http://livetvhq.livetvgmbh.de.
How do I cancel my subscription in iTunes?
All Apple subscriptions are managed in iTunes.
This link will directly take you to your profile administration:
https://apple.co/2Th4vqI
You will find all running subscriptions under "Subscriptions." You can also disable the automatic extension of your subscriptions.
This link will directly take you to your profile administration:
https://apple.co/2Th4vqI
You will find all running subscriptions under "Subscriptions." You can also disable the automatic extension of your subscriptions.
Does the TV Pro Mediathek also work abroad like in the USA or in Spain?
TV broadcasters determine the availability of their media publications in foreign countries themselves. Therefore, we cannot guarantee whether a show will be available abroad.
However, we installed a detection in the app: The yellow exclamation mark will show up instead of the play button, indicating that the program cannot be retrieved.
However, we installed a detection in the app: The yellow exclamation mark will show up instead of the play button, indicating that the program cannot be retrieved.
What does the yellow exclamation mark mean at the Play Button?
The yellow exclamation mark can mean the following:
1. The film format is not compatible on the end device. The film may be suitable for the Apple TV but not on iPhone / iPad or vice versa.
2. You are abroad. In Germany. the film would be available. Abroad, the film may be blocked. In this case, a VPN service can help such as WorldConnect from VPN Tracker (can be tested for free):https://itunes.apple.com/de/app/vpn-tracker-world-connect/id1117424189?mt=8
3. Mediatheken cleans up the content daily. We check once a day whether the broadcasts are available and automatically clean up broadcasts that are no longer available. If the transmitter is switched off during the day, the exclamation mark can appear. On the following day, the shows are no longer in the catalog.
1. The film format is not compatible on the end device. The film may be suitable for the Apple TV but not on iPhone / iPad or vice versa.
2. You are abroad. In Germany. the film would be available. Abroad, the film may be blocked. In this case, a VPN service can help such as WorldConnect from VPN Tracker (can be tested for free):https://itunes.apple.com/de/app/vpn-tracker-world-connect/id1117424189?mt=8
3. Mediatheken cleans up the content daily. We check once a day whether the broadcasts are available and automatically clean up broadcasts that are no longer available. If the transmitter is switched off during the day, the exclamation mark can appear. On the following day, the shows are no longer in the catalog.
What broadcasters are available in the TV Pro Mediathek Library?
The TV Pro Mediathek links to the following libraries:
- 3Sat
- Das Erste (ARD)
- Bayerischer Rundfunk (BR)
- Deutsche Welle (DW)
- Hessischer Rundfunk (HR)
- Kinderkanal (KiKA)
- Mitteldeutscher Rundfunk (MDR)
- Norddeutscher Rundfunk (NDR)
- ORF 1
- ORF 2
- ORF 3
- Phoenix
- Rundfunk Berlin-Brandenburg (RBB)
- Saarländischer Rundfunk (SR)
- Südwestrundfunk (SWR)
- Schweizer Radio und Fernsehen 1 (SRF 1)
- Schweizer Radio und Fernsehen 2 (SRF 2)
- Westdeutscher Rundfunk (WDR)
- Zweite Deutsche Fernsehen (ZDF)
- ZDFinfo
- ZDFneo
I purchased "TV Pro Gold for iPhone/iPad". Can I use it to unlock all channels in "Live TV"? Can I use it to unlock the "TV Pro Mediathek"?
"TV Pro Gold" applies to the "TV Pro" program guide apps for iPhone/iPad.
There are separate in-app packages for the "Live TV" and "TV Pro Mediathek" apps, which can be purchased within the apps. "TV Pro Gold" does not unlock any features there.
My purchased subscription is not recognized. What can I do?
1. Check in which app the purchase was made
Please check in the first step in which app and on which platform you purchased the package. You can find the name of the app on the purchase receipt. Alternatively, you can also check in which app you purchased it by looking in the App Store settings under:App Store > Highlights > at the very bottom on "Apple ID: xxx" > Show Apple ID > SubscriptionsA package should be selected and active here.
2. Open app and transfer product status to TV Pro ID
Please open the app in which you purchased the package in the next step.- Please perform the following steps:
- 1. Open app
- 2. Open the store in the menu
- 3. Log in with your TV Pro ID or if you do not have a TV Pro ID yet, create a new TV Pro ID (free)
- 4. Tap "Restore Purchases"
3. Restore package on another device or in another app
To transfer your package to your second device or to another version, please follow these steps:- Open the corresponding app on the target device
- As described above, go to the Store settings and log in here with your TV Pro ID
- Tap "Restore Purchases"
- Now your package should also appear here
How long are the Mediathek contents available in the TV Pro Mediathek?
Availability is determined by the broadcasters, we cannot make a general statement about this. We check every day which content is still available and update our catalog accordingly.
With the Download feature in the versions for iPhone, iPad and Mac, most content can be downloaded for offline use. Some content is excluded from this by the broadcasters.
Where can I manage my subscription that I purchased in the TV Pro / Live TV Store?
Subscriptions to the products of Live TV GmbH can be purchased either in the App Stores or directly from Live TV GmbH („TV Pro / Live TV Store“).
To manage the subscription, such as viewing the term, turning automatic renewal on or off, concluding another product subscription, log in with the TV Pro ID at:
http://my.tvproapp.de
What is TV Pro GOLD ALL-IN-1?
With TV Pro GOLD ALL-IN-1 you can use all TV Pro Apps (TV Pro, Live TV, TV Pro Mediathek) on all available platforms. You can choose between a monthly and an annual package.
Are your apps compatible with "Airplay" and "Airplay 2"?
Yes, our apps are fully Airplay compatible. Live TV and TV Pro Mediathek also work excellently with Airplay 2.
With Airplay you can wirelessly transmit picture and sound from your Mac, iPhone or iPad to an Apple TV or speakers. With Airplay 2 you can even connect your iOS device with many supported Smart TVs and stream Live TV or the TV Pro Mediathek on your Smart TV, for example.
To do this, simply press the Airplay button in the corresponding app and select your desired television. Make sure that both devices are on the same Wi-Lan.
You can find more information in our blog: https://www.tvproapp.de/airplay-2-apps-streamen/
I purchased the TV Pro GOLD ALL-IN-1 package and am now having trouble using it in other apps. What can I do?
When purchasing the TV Pro GOLD ALL-IN-1 package, the following rule applies: always start with the app and on the device where you purchased the package. Then log in to other apps. For example, if you purchased the TV Pro GOLD ALL-IN-1 package in the TV Pro app on your iPad, then the starting point is the TV Pro app on your iPad:
‣ Create a TV Pro ID in the app and then select "Restore Purchases" ‣ Now open the other apps in the TV Pro GOLD ALL-IN-1 package and enter the same TV Pro ID there. ‣ Logging in with your TV Pro ID will automatically recognize the TV Pro GOLD ALL-IN-1 package.If you have problems, please delete the app from all devices and start with the device where you initially purchased the TV Pro GOLD ALL-IN-1 package. Then follow the steps above.
Transfer subscription packages to a different TV Pro ID
Is the email address for your TV Pro ID old or no longer available? You can transfer your active AppStore subscriptions to another TV Pro ID.
Note: This will revoke your access with the "old" TV Pro ID, meaning you must log in everywhere with the new TV Pro ID afterwards.
Here's how:
- Create your new TV Pro ID
- Log in to the app you used to purchase your package with your new TV Pro ID
- Select "Restore Purchases"
- Confirm that you want to transfer the package to the new TV Pro ID
Does my app subscription renew automatically?
No. With your purchase by bank transfer, you acquire Live TV products once for your chosen period. If you would like to continue using the apps with all benefits even after the period expires, you must purchase the corresponding product or package again.
Why should I buy from the TV Pro Store?
There are several simple reasons for this:
1) In the TV Pro Store you are guaranteed to always get the best price for all your TV Pro Apps
2) You can easily manage all TV Pro products (TV Pro, Live TV, TV Pro Mediathek) with your TV Pro ID instead of in the App Store
3) This makes us your direct contact and we can always help you directly
What is the youth protection package for?
By default, adult content in the TV Pro Mediathek is only available at a later time to fulfill our youth protection obligations. At the request of our customers, we offer the additional functionality of the parental control package to be able to watch programs at any time.
How can I manage Apple AppStore or Google Playstore subscriptions?
If you want to view and manage your subscriptions on the Google Playstore, proceed as follows:
Cancel, pause or change subscriptions on Google Play
If you want to view and manage your subscriptions on the Apple AppStore, proceed as follows:
View or cancel subscriptions
Is it possible to activate Family Sharing for Live TV and TV Pro?
Apple Family sharing is not activated for our products.
Where can I find my TV Pro ID?
If you no longer know if you have a TV Pro ID or where you might find it, check out this ► Tutorial .
How can I make the in-app purchase to download broadcasts (Download)?
You can download shows on TV Pro Mediathek on your iPhone, iPad, Mac or Apple TV to watch them later: Tap the downward arrow in the show details (next to the favorite star).
This download function requires a one-time in-app purchase, which is done via the Apple App Store.
If you are asked to log in for the purchase, you must therefore enter your iCloud username and password (not your equinux ID, with which you may already be logged in to the app).
Then you can confirm the purchase and download shows.
I can no longer log in to the TV Pro or Live TV App. What can I do?
If you can no longer log in to the TV Pro or Live TV app and do not receive an email to reset your password, the following may be the cause:
No account with this email address
- Password reset only works if an account actually exists with the entered email address.
- Check if you may have registered with a different email address.
Check old emails
- Search your email inbox for previous emails from @equinux.com.
- If you find such emails, your account was probably created with this email address.
- Try logging in with this address or performing the password reset for this email address.
If no emails are found
- If you do not find any emails from @equinux.com, you probably have not yet created an account.
- In this case, you can simply create a new account with your current email address.