Häufig gestellte Fragen
My Live TV App has no sound, what can I do
- Please check if your speakers are working and other apps are playing sound.
- There is a slider in the TV picture that controls the volume for the Live TV App. Please check that this slider is not set to minimum volume.
How can I switch off the sorting of stations by ratings?
If you do not want to sort by ratings, you can switch off this feature. Go to "Sender" > "Sort by own order" (Nach eigener Reihenfolge sortieren).
The sequence of the stations can be set via "Live TV" > "Settings" (Einstellungen). Then, under "Sender," you can use drag and drop to arrange.
You can also hide the stations that do not interest you.
The sequence of the stations can be set via "Live TV" > "Settings" (Einstellungen). Then, under "Sender," you can use drag and drop to arrange.
You can also hide the stations that do not interest you.
I'm looking for streams from private stations like RTL, Sat.1 and ProSieben.
Live TV shows stations where free and open web streams are available on the Internet. Transmitters such as Pro 7, Sat.1 and RTL do not provide such a stream.
See also:
For which platforms is Live TV available and how do I purchase the appropriate subscriptions?
There is the Live TV app for three platforms:
iOS (iPhone/iPad)
https://itunes.apple.com/de/app/id995947227?mt=8
macOS (Mac)
https://itunes.apple.com/de/app/live-tv/id715619301?mt=12
tvOS (Apple TV)
https://itunes.apple.com/de/app/id1051033237
If you bought a subscription for your iPhone, you can also run the subscription on your own iPad! As long as the devices are yours, there is no limitation on the number of devices that can run the subscription.
On all platforms, you can test the apps first. Each app runs independently. In-app purchases are purchased separately for each platform.
For the use of Live TV on iPhone / iPad, Mac and Apple TV there is TV Pro GOLD ALL-IN-1.
iOS (iPhone/iPad)
https://itunes.apple.com/de/app/id995947227?mt=8
macOS (Mac)
https://itunes.apple.com/de/app/live-tv/id715619301?mt=12
tvOS (Apple TV)
https://itunes.apple.com/de/app/id1051033237
If you bought a subscription for your iPhone, you can also run the subscription on your own iPad! As long as the devices are yours, there is no limitation on the number of devices that can run the subscription.
On all platforms, you can test the apps first. Each app runs independently. In-app purchases are purchased separately for each platform.
For the use of Live TV on iPhone / iPad, Mac and Apple TV there is TV Pro GOLD ALL-IN-1.
I no longer see a TV window, the picture is always gone, I have no sound or picture, or Live TV always crashes (Crash, Absturz)
If, after starting Live TV, no user interface is visible, i.e. no TV picture appears, only sound, or both are missing, or the app crashes after a few clicks,
please check if you have the latest version of Live TV installed.
If this is the case, copy the following line (highlight and Command-C on the keyboard) and open the "Terminal" program (in the Program folder and there in Utilities). Once you have opened it, press Command-V to paste the line of text there. Then press the Return/Enter key.
defaults delete de.livetvapp.livetvmac
This command deletes a few internal settings in the Live TV app and resets them to factory settings. This can help to make normal use of Live TV possible again. You may then have to re-enter some settings that you have made yourself (e.g. your own channel order).
My In-App purchase in Live TV is not active. What can I do?
If your In-App purchase hasn't been activated after the purchase, please follow these steps in the Live TV App on your Mac:
‣ Open Live TV on your Mac ‣ Choose "Live TV" > "Restore Purchases" from the top menu bar ‣ Enter your Apple ID and passwordYou will now see a confirmation about the restored purchases.
How do I cancel my subscription in iTunes?
All Apple subscriptions are managed in iTunes.
This link will directly take you to your profile administration:
https://apple.co/2Th4vqI
You will find all running subscriptions under "Subscriptions." You can also disable the automatic extension of your subscriptions.
This link will directly take you to your profile administration:
https://apple.co/2Th4vqI
You will find all running subscriptions under "Subscriptions." You can also disable the automatic extension of your subscriptions.
At the Livestream of the ORF, I see a message that the "Livestream is not available." Why?
The ORF has two types of errors when playing the program:
- This video may only be reproduced in Austria for legal reasons.
Reason: The broadcast is only broadcasted in Austria but not in other countries like Germany. - The desired live stream is currently unavailable
Reason: The broadcast is generally not broadcasted on the Internet, regardless of whether you are in Austria or not.
What is TV Pro GOLD ALL-IN-1?
With TV Pro GOLD ALL-IN-1 you can use all TV Pro Apps (TV Pro, Live TV, TV Pro Mediathek) on all available platforms. You can choose between a monthly and an annual package.
Why should I buy from the TV Pro Store?
There are several simple reasons for this:
1) In the TV Pro Store you are guaranteed to always get the best price for all your TV Pro Apps
2) You can easily manage all TV Pro products (TV Pro, Live TV, TV Pro Mediathek) with your TV Pro ID instead of in the App Store
3) This makes us your direct contact and we can always help you directly
Can I watch international channels with Live TV?
Yeah sure! With the Live TV app you can watch over 200 different channels from all over the world. With a diverse range of international channels from the USA, India, Switzerland, UK, Poland and many more, Live TV is the ideal app for anyone who enjoys streaming international TV. For more information visit our homepage: https://www.tvproapp.de/live-tv-international/
How do I delete my account?
If you're sure that your time with us is at an end then we've made it nice and easy to remove all your info from our database so that you don't need to wait for us to do it.
Just log in at your Privacy Manager, click 'Delete your Account' near the bottom of the page.
Please note that this action is irreversible and you will loose access to any previously bought products and service!
Does Live TV also work abroad like in the USA or in Spain?
TV stations determine the availability of their streams abroad. That is why we can not guarantee whether the corresponding station or show will be available abroad.
We installed a detector to help determine whether the show is available: a tablet next to the name of the program indicates this. Blue tablets mean that the stream is potentially receivable. Gray means that the stream is not receivable.
We installed a detector to help determine whether the show is available: a tablet next to the name of the program indicates this. Blue tablets mean that the stream is potentially receivable. Gray means that the stream is not receivable.
In Live TV I see channels with the name "100% Reportage", "100% Economy (Wirtschaft)" or "100% Drama". What's this?
The TV Pro editorial team determines the most relevant TV programs on a daily basis by using the Programmzeitschrift TV Pro or the TV Pro program guide and the viewing rate of our Streaming App Live TV. Every single day, our TIM algorithm searches these broadcasts across the entire TV channel in the German broadcaster Mediatheken, and the TV Pro editorial staff edits and curates these broadcasts, in order to present them clearly in an app: TV Pro Mediathek. Categorized by theme, updated hourly, with options such as download, browse, clips, and more.
From the theme collections of the TV Pro Mediathek, we also provide daily channels exclusively for the Live TV App. with 100% reportage. We propose a daily sequence of top channels in the form of a program schema. Here, our algorithm is able to select the top from the Mediatheken and high-quality media books at the main end time at 20:15.
Live TV users receive these "100%" channels daily as part of the annual "My Live TV" package.
Currently, there are 16 "100% channels":
From the theme collections of the TV Pro Mediathek, we also provide daily channels exclusively for the Live TV App. with 100% reportage. We propose a daily sequence of top channels in the form of a program schema. Here, our algorithm is able to select the top from the Mediatheken and high-quality media books at the main end time at 20:15.
Live TV users receive these "100%" channels daily as part of the annual "My Live TV" package.
Currently, there are 16 "100% channels":
- 100% New & popular
- 100% Crime scene (daily from 8:15 pm)
- 100% Drama
- 100% Car & Traffic
- 100% Travel
- 100% Daily report
- 100% Documentaries
- 100% House & garden
- 100% Health
- 100% Cooking
- 100% Economy
- 100% Politics
- 100% Talk shows
- 100% Rock & Pop
- 100% Classical Music
- 100% Comedy
Many TV Streaming Apps show Preroll Ads, meaning an advertisement sometimes plays first when changing channels. That bothers me.
We are also annoyed by this. Watching television and channel surfing and then having to watch a 20-second preroll ad: that’s a no-go. That's why we don't use any preroll ads in the TV Pro Live TV App!
I purchased a subscription to Live TV. However, few channels are still appearing, and the subscription was not recognized. What can I do?
If, after purchasing a subscription in Live TV, few channels are still displayed, the purchase has been completed, but the evaluation of the purchase has failed.
This is not a cause for concern. The following steps can resolve this issue:
- Delete the Live TV app from the device. (Don't forget to empty the trash on Mac)
- Open the AppStore and download the Live TV app again from the AppStore
I purchased "TV Pro Gold for iPhone/iPad". Can I use it to unlock all channels in "Live TV"? Can I use it to unlock the "TV Pro Mediathek"?
"TV Pro Gold" applies to the "TV Pro" program guide apps for iPhone/iPad.
There are separate in-app packages for the "Live TV" and "TV Pro Mediathek" apps, which can be purchased within the apps. "TV Pro Gold" does not unlock any features there.
My purchased subscription is not recognized. What can I do?
1. Check in which app the purchase was made
Please check in the first step in which app and on which platform you purchased the package. You can find the name of the app on the purchase receipt. Alternatively, you can also check in which app you purchased it by looking in the App Store settings under:App Store > Highlights > at the very bottom on "Apple ID: xxx" > Show Apple ID > SubscriptionsA package should be selected and active here.
2. Open app and transfer product status to TV Pro ID
Please open the app in which you purchased the package in the next step.- Please perform the following steps:
- 1. Open app
- 2. Open the store in the menu
- 3. Log in with your TV Pro ID or if you do not have a TV Pro ID yet, create a new TV Pro ID (free)
- 4. Tap "Restore Purchases"
3. Restore package on another device or in another app
To transfer your package to your second device or to another version, please follow these steps:- Open the corresponding app on the target device
- As described above, go to the Store settings and log in here with your TV Pro ID
- Tap "Restore Purchases"
- Now your package should also appear here
Why are shipments after 0:00 AM counted towards the current day?
Assuming a program is running on Friday night at 0:05 AM. In the TV Pro Apps, however, this program appears in the listing on Thursday at 0:05 AM. Why is that?
For the TV day, it is assumed that the TV day starts at 5 AM and lasts until 4:59 AM the next day.
Two reasons:
- If you look in the listing for what’s running on Thursday evening, say from 11 PM, you also want to see the programs that start at 0:05 AM. You "think" it’s still "Thursday evening". Therefore, programs after midnight are also counted as Thursday.
- It is based on the "wake cycle", i.e. until you go to bed (hopefully before 5 AM!) programs are counted to the day you got up, i.e. are awake. A program at 2 AM is therefore still counted to the mentioned Thursday and not (calendarically correct) to Friday. Friday contains all programs until Saturday morning at 4:59 AM. From 5 AM the new TV day then starts.
How do I log in with my TV Pro ID?
The TV Pro ID is the central account for the TV Pro app family:
- TV Pro
- Live TV
- TV Pro Mediathek
- Secure purchases
- Transfer purchases
- Use features like Sync etc.
TV Pro
TV Pro for iPhone / iPad Settings > Account ("Not logged in") > Login ► Watch tutorial TV Pro Classic for iPhone / iPad Gear (Settings) > TV Pro Gold > Login TV Pro for Apple TV Menu > Settings > View packages > Log in with TV Pro IDLive TV
Live TV for iPhone / iPad Store > Login or create user account Live TV for Mac Live TV > Log in with TV Pro ID ... Live TV for Apple TV Menu > Store > Log in with TV Pro IDTV Pro Mediathek
TV Pro Mediathek (also for Kids Edition) for iPhone / iPad More > Settings > TV Pro ID > Login TV Pro Mediathek for Mac TV Pro Mediathek > Log in with TV Pro ID ... TV Pro Mediathek for Apple TV Menu > Settings > View packages > Log in with TV Pro ID
Where can I manage my subscription that I purchased in the TV Pro / Live TV Store?
Subscriptions to the products of Live TV GmbH can be purchased either in the App Stores or directly from Live TV GmbH („TV Pro / Live TV Store“).
To manage the subscription, such as viewing the term, turning automatic renewal on or off, concluding another product subscription, log in with the TV Pro ID at:
http://my.tvproapp.de
Are there also channels with subtitles in Live TV?
Some (few) channels send a stream with subtitles in addition to the normal stream. To find these channels, simply enter the search term "Subtitles" in the search field at the beginning of the channel list. Tap or click on the corresponding channel. In the stream window, then select the corresponding stream of the channel. 
Update 2021: From now on, some channels (especially ZDF Group) send the subtitles with the normal stream. To activate subtitles, use the player's overlay, tap on the speech bubble there: 
In the "Subtitles" section, you switch the corresponding language on or off: 
Update 2021: From now on, some channels (especially ZDF Group) send the subtitles with the normal stream. To activate subtitles, use the player's overlay, tap on the speech bubble there:
In the "Subtitles" section, you switch the corresponding language on or off:
How can I update the address or email address of my equinux ID?
Your account details such as address and email can be edited in the account management using the following link:
Edit equinux ID
Is a channel permanently in the channel list of Live TV?
The Live TV channel list consists of public web streams from broadcasters and providers. We link to these contents. If a broadcaster or provider changes or stops the offer, the offer from Live TV may no longer be accessible and viewable. We therefore cannot guarantee availability. We actively maintain the content, often link information is changed or restructured and can be displayed again after adjustment.
My AppStore subscription is not recognized after automatic renewal?
Unfortunately, the AppStore is sometimes a bit temperamental after an automatic renewal, and the new subscription period does not always arrive correctly in the respective app.
To avoid problems, we always recommend logging in with the TV Pro ID. This allows our servers to retrieve your subscription status directly from Apple and communicate it to the app.
So please always log in with your TV Pro ID:
- Open the Live TV or TV Pro Mediathek on the Mac
- Tap "Login" in the Store
- Log in with your TV Pro ID
If it still doesn't work:
- Select the "Restore Purchases" option to reload your purchases in the AppStore
If there are still problems, you can also try a reinstallation from the AppStore - this will also retrieve the subscription status again.
Are your apps compatible with "Airplay" and "Airplay 2"?
Yes, our apps are fully Airplay compatible. Live TV and TV Pro Mediathek also work excellently with Airplay 2.
With Airplay you can wirelessly transmit picture and sound from your Mac, iPhone or iPad to an Apple TV or speakers. With Airplay 2 you can even connect your iOS device with many supported Smart TVs and stream Live TV or the TV Pro Mediathek on your Smart TV, for example.
To do this, simply press the Airplay button in the corresponding app and select your desired television. Make sure that both devices are on the same Wi-Lan.
You can find more information in our blog: https://www.tvproapp.de/airplay-2-apps-streamen/
I purchased the TV Pro GOLD ALL-IN-1 package and am now having trouble using it in other apps. What can I do?
When purchasing the TV Pro GOLD ALL-IN-1 package, the following rule applies: always start with the app and on the device where you purchased the package. Then log in to other apps. For example, if you purchased the TV Pro GOLD ALL-IN-1 package in the TV Pro app on your iPad, then the starting point is the TV Pro app on your iPad:
‣ Create a TV Pro ID in the app and then select "Restore Purchases" ‣ Now open the other apps in the TV Pro GOLD ALL-IN-1 package and enter the same TV Pro ID there. ‣ Logging in with your TV Pro ID will automatically recognize the TV Pro GOLD ALL-IN-1 package.If you have problems, please delete the app from all devices and start with the device where you initially purchased the TV Pro GOLD ALL-IN-1 package. Then follow the steps above.
Transfer subscription packages to a different TV Pro ID
Is the email address for your TV Pro ID old or no longer available? You can transfer your active AppStore subscriptions to another TV Pro ID.
Note: This will revoke your access with the "old" TV Pro ID, meaning you must log in everywhere with the new TV Pro ID afterwards.
Here's how:
- Create your new TV Pro ID
- Log in to the app you used to purchase your package with your new TV Pro ID
- Select "Restore Purchases"
- Confirm that you want to transfer the package to the new TV Pro ID
Can I use my own streams in Live TV?
You can add your own streams in Live TV that are specified in an M3U file. This M3U file consists of a list of "m3u8" streams. You create this M3U file according to your wishes and then place it on your own web server. In the home network, a local web server is sufficient, as is often supplied with NAS drives. Then you add the M3U URL in Live TV. Done!
How does the mapping to the channels work?
The m3u file must use exactly the names for the stream names that Live TV uses. You can find the exact names of the channels in Live TV under "Settings" > "Channel Selection".
I have added a stream in my m3u file, but unfortunately it does not appear. Why?
You can only specify names in the M3U file that also exist in Live TV. All other names are currently ignored by the app and not displayed. In addition, you must ensure that your streams are in the "m3u8" format. Other formats are not supported (rtmp, etc.)
Where can I find my own streams in Live TV now?
Own streams are assigned to the existing channel names. Switch to the "Stream" tab, where the channel names will appear if you have assigned a stream.
Who is the manual addition of own stream sources suitable for?
For all those who are a little more familiar with the stream subject and for whom terms like M3U are not Chinese. For all those who use a TV receiver or television in the home network that can stream the TV program further in the local network (e.g. in higher resolution) and who want to receive this program with Live TV. We therefore do not provide technical support for this feature. We explicitly point out that this feature is intended for this personal use case.
Does my app subscription renew automatically?
No. With your purchase by bank transfer, you acquire Live TV products once for your chosen period. If you would like to continue using the apps with all benefits even after the period expires, you must purchase the corresponding product or package again.
How can I manage Apple AppStore or Google Playstore subscriptions?
If you want to view and manage your subscriptions on the Google Playstore, proceed as follows:
Cancel, pause or change subscriptions on Google Play
If you want to view and manage your subscriptions on the Apple AppStore, proceed as follows:
View or cancel subscriptions
How do I select a regional window or another stream for a channel in Live TV?
Below the image there is a drop-down menu. Here it is possible to switch to another stream or regional window of the respective channel.
On Apple TV, you can switch to this menu by swiping right and then down on the Apple Remote.
On Apple TV, you can switch to this menu by swiping right and then down on the Apple Remote.
Login failed - certificate expired
Recently, root certificates for "Let's Encrypt" expired. Apple has decided not to update root certificates for OS X versions older than macOS 10.12. This means that when apps or Safari on your Mac access websites using Let's Encrypt root certificates, they will not load correctly.
This can also cause problems when logging in to the app.
How to fix this issue- Open Safari, go to https://equinux.github.io and download the fix
- Open the profile in System Preferences and choose "Install"
- Re-launch the app and sign in again
My settings are not being saved?
If settings are not applied correctly in Live TV on Mac, resetting the settings may help.
Here’s how to delete Live TV Mac settings:
- Quit Live TV
- Open Programs > Utilities > Terminal
- Enter the following command
defaults delete de.livetvapp.livetvmacand press Enter
Now Live TV Mac will start “fresh” and settings should be saved correctly. Please note that you may need to log in again with your equinux ID.
Where can I find my TV Pro ID?
If you no longer know if you have a TV Pro ID or where you might find it, check out this ► Tutorial .
In Live TV and TV Pro I can jump to programs in the media library. Do I then not need the TV Pro media library app?
In Live TV and TV Pro, the integration only serves to conveniently access Mediathek programs. This allows you to jump directly to the corresponding program in the TV Pro Mediathek App.
You watch the program in the TV Pro Mediathek App and that is also where you find the overview by topic, the search, your favorites and downloads.
If you delete the TV Pro Mediathek App, associated data such as downloads will also be deleted. Favorites are retained if you are logged in with your equinux ID.
Tip: All three apps are cheaper together and available on all platforms if you opt for TV Pro Gold All-in-1.
How does Live TV determine the ratings of programs?
The tuning rate is determined in real time from all installed Live TV Apps and TV Pro Apps on all platforms.
With the channel order sorted by rating in Live TV, you can quickly see when a channel is broadcasting a currently very popular program: it moves to the top as a top channel.
I can no longer log in to the TV Pro or Live TV App. What can I do?
If you can no longer log in to the TV Pro or Live TV app and do not receive an email to reset your password, the following may be the cause:
No account with this email address
- Password reset only works if an account actually exists with the entered email address.
- Check if you may have registered with a different email address.
Check old emails
- Search your email inbox for previous emails from @equinux.com.
- If you find such emails, your account was probably created with this email address.
- Try logging in with this address or performing the password reset for this email address.
If no emails are found
- If you do not find any emails from @equinux.com, you probably have not yet created an account.
- In this case, you can simply create a new account with your current email address.