Häufig gestellte Fragen
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If I order a tizi product, will I then receive a correct German invoice with VAT shown?
Yes. equinux AG is a German company based in Karlsfeld/Munich. We issue a correct German VAT invoice with every purchase.
There is now a high presence of Chinese suppliers on the Amazon marketplaces for accessories. These usually do not issue a correct German VAT invoice. VAT is often shown separately, but deductibility is questionable as tax numbers cannot be verified. The press speaks of VAT fraud in the billions, committed by Chinese traders via platforms such as Amazon and eBay. Unfortunately, German politics has been failing across the board for years and is letting these billions slip by. Ultimately, the dilemma is: private users are usually not interested in correct VAT invoices.
We therefore strongly advise against buying from such suppliers.
What benefits does the tizi Club membership offer me?
Your tizi product may include a card for the tizi Club membership. Registering your product with this Club Code gives you some benefits:
- Information about new tizi products, sometimes in advance and exclusively for Club members
- Convenient management and overview of your own tizi products via my.tizi.tv
- Convenient access and retrieval of invoices via the my.tizi.tv portal
- Exclusive promotions for Club members
- Priority processing of support requests
We therefore recommend all customers to take advantage of this offer and register their tizi products.
I've bought my tizi product on Amazon. Where can I download my invoice?
Invoices for tizi products can be easily downloaded self-service:
http://tizi.tv/bestellungen
Please note: Invoices are only available once Amazon has shipped an order.
My tizi cable no longer charges my device. What can I do?
You should clean the contacts of cables from time to time. Contact spray (Amazon Link) is suitable for cleaning both connector ends.
With flip cables, you should also make sure that both contact sides are cleaned in the USB-A connector. Due to the flip functionality, both sides of the connector are provided with contacts on one plate.
With Lightning connectors, the contacts are very tight. Even fine dirt such as dust can reduce or interrupt the charging and conductivity. Often the cable is not to blame. It then helps to use a compressed air spray to blow into the Lightning socket of the iPhone or iPad to remove this dirt.
Why should I purchase tizi cables? There are also very cheap (China) cables on marketplaces like Amazon or eBay?
Cheap cables can only be produced by saving on the copper content in the cable. The copper content of these cheap China cables is therefore usually very low. Our test purchases revealed a sometimes devastating picture: at high charging performance, this can lead to heating of the cable and, in the worst case, to fire. It is therefore strongly advised not to save money when buying cables. For little money you always get little copper.
All tizi cables are characterized by a guaranteed high copper content, solid workmanship and official certifications such as Mfi from Apple.
Welches tizi Kabel brauche ich?
Um das richtige tizi Kabel für dein Gerät zu finden, vergleiche bitte die Buchsen in der Abbildung mit deinem Gerät. So findest du heraus, ob du einen USB-A, USB-C, Lightning- oder Micro-USB-Stecker benötigst.
Ladegerät-Seite
USB-A
USB-A wird auch Standard USB genannt. Hiermit ist normal-schnelles bis schnelles Laden möglich. Ein USB-A Stecker wird bei folgenden tizi Kabeln verwendet:- tizi Flip Lightning
- tizi Flip Micro USB
- tizi Querdenker/in Lightning
- tizi Querdenker/in Micro USB
- tizi Spiralkabel Lightning
- tizi Spiralkabel Micro USB
- tizi Schlitzohr
- tizi Schlingel Lightning
- tizi Schlingel Micro USB
USB-C
USB-C ist ein neuer Standard, welcher ultra-schnelles Laden ermöglicht. Dein Ladegerät (oder Laptop) muss hierfür über eine USB-C Buchse verfügen. Ein USB-C Stecker wird bei folgenden tizi Kabeln verwendet:- tizi Flip PRO (100W)
- tizi Flip USB-C auf USB-C
- tizi Flip ULTRA USB-C auf Lightning
- tizi Spiralkabel ULTRA USB-C auf Lightning
Endgeräte-Seite
Lightning
Ein Lightning Stecker wird ausschließlich für Apple Geräte benötigt. Alle neueren iPhones und einige iPads benötigen diesen Stecker. Ein Lightning Stecker wird bei folgenden tizi Kabeln verwendet:- tizi Flip Lightning
- tizi Querdenker/in Lightning
- tizi Spiralkabel Lightning
- tizi Flip ULTRA USB-C auf Lightning
- tizi Spiralkabel ULTRA USB-C auf Lightning
- tizi Schlitzohr
- tizi Schlingel Lightning
Micro USB
Micro USB wird in den meisten Zubehör Produkten verwendet und auch in vielen Smartphones oder Tablets. Ein Micro USB Stecker wird bei folgenden tizi Kabeln verwendet:- tizi Flip Micro USB
- tizi Querdenker/in Micro USB
- tizi Spiralkabel Micro USB
- tizi Schlitzohr
- tizi Schlingel Micro USB