Häufig gestellte Fragen

‣ Go to "Settings" (Einstellungen) > "Welcome screen" (Begrüßungsbild) 
‣ Simply select your own picture. 

• Please open your iPhone settings (the General ones, not the TV Pro ones)
• Go to "Accessibility" and then to "Subtitles & Captions"
• Check that the "Advanced Subtitles + Captions" switch is NOT green. If the switch is green, subtitles will be displayed in the streams.
• If subtitles are still displayed, please turn the switch to green once, then back to gray. After that, no subtitles should be displayed anymore.

For the iOS platform, you can purchase the In-App package "TV Pro GOLD PLUS".

For tvOS (Apple TV), you can purchase the separate package "TV Pro for Apple TV".

The packages are independent and only transferable within one platform. It is best to secure the packages directly on the TV Pro Homepage.

Examples:

Advertising "No-Gos":

• No overlay advertising that you have to "tap away" ("Find the close box")
• No full-screen preroll clips for games and other advertising trash
• No advertising timers ("Banner/video must be viewed for at least 10 seconds until you find the close box")
• No permanent occupation of the screen by advertising
• No combinations/chains of the aforementioned on buttons and functions of the app

We are for:

• Target group-relevant advertising, in the form of hints and banners
• No "flooding" with advertising in the free version
• No "buying" of advertising freedom in the paid version

iPhone

1. Open TV Pro
2. Go to Settings on the left in the menu
3. In Settings, open Information
4. Tap the word "Information" in the header three times
5. A dialog will appear: "Logs are being sent ..."
6. After successful sending, it will appear: "Logs have been successfully uploaded."
7. If we have explicitly requested logs, please share the date and time with us so that we can assign the logs to your case.

iPad

1. Open TV Pro
2. Go to Settings at the bottom right
3. In Settings, open Information
4. Tap the word "Information" in the header three times
5. A dialog will appear: "Logs are being sent ..."
6. After successful sending, it will appear: "Logs have been successfully uploaded."
7. If we have explicitly requested logs, please share the date and time with us so that we can assign the logs to your case.

TV Pro for iPad automatically downloads data for upcoming days. No further configuration is necessary. Simply leave the app open for a while, missing days will be automatically detected and reloaded.

• Open Settings
• Tap on "Homepage & Welcome Image"
• Tap on Homepage and select the desired homepage
  

iOS 17: With iOS 17, TV Pro requires full access to your calendar so that watchlist entries from the TV Pro calendar can be updated and deleted. If you see an error, please try the following:

• Open Settings > Privacy & Security > Calendar
• Tap the entry for TV Pro
• Select "Full Access"

Still not working? Then check if you have a set up calendar provider on your iPhone or iPad that supports creating additional calendars.

Supported Calendar Providers

• Local Calendars
• iCloud

• Google Accounts
• Posteo

Solution

• Add another calendar provider (e.g. iCloud)
or
• Set up a local calendar: First deactivate your unsupported calendar in the iOS settings. Then activate "Watchlist in Calendar" in the TV Pro settings. You can then reactivate your regular calendar provider.

‣ Create a TV Pro ID in the app and then select "Restore Purchases"
‣ Now open the other apps in the TV Pro GOLD ALL-IN-1 package and enter the same TV Pro ID there.
‣ Logging in with your TV Pro ID will automatically recognize the TV Pro GOLD ALL-IN-1 package.

If an app is not behaving correctly, it can be restarted on an iPhone or iPad as follows:

On an iPhone / iPad with Face ID:

• Go back to the Home Screen
• Swipe up from the bottom edge of the screen and hold to show the App Switcher
• Swipe up on the app you want to close to close it

On an iPhone / iPad with Home Button

• Go back to the Home Screen
• Press the Home button twice to show the App Switcher
• Swipe up on the app you want to close to close it

• Delete the currently installed app
• Sign in under Settings > iTunes & App Store with the Apple ID you used to make your subscription
• Now reinstall the app from the App Store
• In the app, in the Store, select the option "Restore Purchases"

• Create your new TV Pro ID
• Log in to the app you used to purchase your package with your new TV Pro ID
• Select "Restore Purchases"
• Confirm that you want to transfer the package to the new TV Pro ID

I purchased a license – how do I get my access back?

What to do if the restoration does not work?

Wenn AirPlay in TV Pro oder Live TV nicht mehr wie gewohnt funktioniert, können folgende Schritte helfen, das Problem zu beheben:

1. Geräte neu starten: Starte sowohl dein iOS-Gerät bzw. deinen Mac als auch das AirPlay-Zielgerät (z. B. Apple TV oder AirPlay-fähigen Fernseher) neu.
2. Netzwerk überprüfen: Stelle sicher, dass beide Geräte mit demselben WLAN-Netzwerk verbunden sind. AirPlay funktioniert nur im gleichen Netzwerk.
3. AirPlay-Verbindung testen: Probiere, ob AirPlay mit einer anderen App (z. B. der Fotos- oder YouTube-App) funktioniert. So lässt sich feststellen, ob das Problem an AirPlay allgemein oder nur in TV Pro / Live TV liegt.
4. App aktualisieren: Stelle sicher, dass du die neueste Version von TV Pro bzw. Live TV installiert hast. Updates können AirPlay-Probleme beheben.
5. iOS/macOS aktualisieren: Auch dein Betriebssystem sollte auf dem neuesten Stand sein, da AirPlay-Änderungen oft über Systemupdates kommen.
6. Neuverbindung herstellen: Beende die App komplett und starte sie neu. Versuche dann erneut, die AirPlay-Verbindung herzustellen.
7. AirPlay-Einstellungen prüfen: Überprüfe die AirPlay- und Datenschutz-Einstellungen auf deinem Gerät und deinem Apple TV.