Frequently Asked Questions

You can assign different roles to Team members, which give them access to certain features.

Note: Roles are currently being rolled out – if you do not see the role dropdown option in your Team, please reach out and we can set your team up.

You can assign the following roles:

If you're not able to access your team's VPN connection via TeamCloud, please check the following:

• Make sure you have the latest version of VPN Tracker 365.
• You'll need to be a member of your company's VPN Tracker Team – contact your IT person if you haven't been added.
• If you have just been added to your Team, your Team manager will need to launch VPN Tracker or go to my.vpntracker.com to complete your TeamCloud setup.
• If you see some, but not all of your Team's TeamCloud connections, you may need to upgrade your license to access them all.

If your question isn't answered above, please get in touch.

1. Go to my.vpntracker.com and log in with your reseller ID
2. Navigate to the Reseller section in the left hand menu, here you will see all of your orders and the plans you purchased with each order.
3. Next to the license(s) you want to Transfer to a customer select "Transfer all..." Please note, this button will only appear if the license is available for transfer.
4. Enter the email address of the customer you are transferring the licenses to and press "Transfer".

With VPN Tracker 365 you can create a team under https://my.vpntracker.com and assign each team member a VPN Tracker 365 Plan.
This will not give each team member access to your equinux ID. The team members will only see their assigned plan in their own equinux ID after logging in to https://my.vpntracker.com. You will stay the only admin of your equinux ID.

1. In the VPN Tracker for Mac App

‣ Go to "VPN Tracker" > "Preferences"
‣ Select "Personal Safe"
‣ Uncheck the connections and/or shortcuts you would like to delete from the list
‣ Press update
‣ This will delete all connection info from our servers. 

2. In a browser at my.vpntracker.com

‣ Open my.vpntracker.com  and log in with your equinux ID and password
‣ Select "Personal Safe" in the sidebar
‣ Here you will see all connections and Shortcuts which are saved in your Personal Safe.
‣ When you press the delete button next to any connection, this will instantly be deleted from your Personal Safe

• Personal Safe White Paper
• VPN Tracker Personal Safe features

‣ Go to "VPN Tracker" > "Refresh My Account"

• Log in to your my.vpntracker account and select your team in the sidebar
• Scroll to Team Members. Here you will see a list of the colleagues you have invited to your team and their current license
• Click Manage to be shown your available licenses and select a product from the list to assign it to a user
• If you have no available licenses, you can purchase more from the Team Store by clicking Buy licenses

The Remote Connection Wipe functionality is available for all VPN Tracker 365 plans.
Please note that you will need a VPN Tracker 365 Pro plan to export a VPN connection.

In our white paper you will find all information to set up Remote Connection Wipe:

http://equinux.com/goto/vpnt365/whitepaper

No, you currently cannot undo remote connection wipe. However, you can reinstate a team member. Remember, you will need to redistribute your team’s VPN connections to the new user before they will be able to connect.

Remote Connection Wipe offers additional security by removing information about your VPN infrastructure. You may also want to use Remote Connection Wipe for compliance purposes or when working with external contractors.

Remote Connection Wipe also has the added benefit of working with any VPN connection, even those that don’t offer user authentication. This lets you to block VPN access for an individual user without having to distribute a new connection to your entire team.

The majority of VPN users use their Mac out and about on the go. If a MacBook ever gets lost or stolen, there’s a risk that remote access to your network could fall into the wrong hands. With VPN Tracker, you can prevent unauthorized VPN access by remotely revoking access to the connection.

Visit my.vpntracker.com, log in to your account, and go to "Subscriptions" to update your payment method.

Go to your current subscription and click on "Edit" to change the payment method. Click "Choose another way to pay" to add a new credit card or alternatively, add a PayPal account. This will be used as your new default payment method for your plan.

• A demo license is only valid for 30 days.
• A demo license allows you to use all the Pro Edition features except the export feature.
• A demo license restricts tunnel traffic up to 500 kb in either direction.
• Once the 500 kb limit has been reached, a demo license allows you to stay connected for another 3 minutes.

Symptom

Solution

1. Do nothing; the conflict will persist until resolved.
2. The safe is right; the version from the safe is downloaded.
3. VPN Tracker is right; the version of VPN Tracker is written to the safe.

Reasoning