Frequently Asked Questions

You can easily deploy VPN Tracker on multiple Macs. By using the VPN Tracker installer package and pre-authorizing the System Extension with an MDM-profile, users will not need to enter an administrator password to start using VPN Tracker. Installing VPN Tracker remotely Download the Installer package file from our downloads page. This can be installed remotely and takes care of authorizing the components VPN Tracker needs. Pre-authorizing the System Extension VPN Tracker 365 uses a System Extension to create a secure VPN tunnel and manage network traffic. For Enterprise rollouts on MDM-managed Macs, you can pre-approve VPN Tracker's Extension using a special profile. Our Team ID is MJMRT6WJ8S. (Note: Earlier versions used Team ID CPXNXN488S - these should be replaced with the current version) VPN Tracker uses a Kernel Extension (KEXT) on macOS 10.15 Catalina and lower. The following bundle identifiers can be used to pre-authorize the KEXT: New (version 21 and later): com.vpntracker.365mac.kext Older versions: com.equinux.vpntracker365.kext Starting with macOS 11 Big Sur, a new System Extension is used: com.vpntracker.365mac.SysExt Troubleshooting If users are still seeing the "Allow System Extension" prompt, please try explicitly listing the System Extension identifier com.vpntracker.365mac.SysExt in your MDM profile (and not just referencing the Team ID). To check the status of the System Extension, you can run systemextensionsctl list in Terminal. Please see Apple's Support Document for more details.